Behind the Desk: Concierge Stories with Robert Marks

It’s #traveltuesday and time to share another awesome travel video! ✈️ This one is pretty epic. In my latest sit-down with Robert Marks, Chef Concierge of the Omni San Diego Hotel AND the President of Les Clefs d’Or USA, he shared a fantastic concierge story.

For those that don’t know, as concierge we get asked for EVERYTHING! And as long as it’s legal, ethical, and morally sound, we take on the challenges our guests ask of us. This particular situation was interesting.

Wedding Day Dress Debacle Saved by a Hotel Concierge

A bride was getting married and discovered on the day of her wedding that her dress was still at the cleaners and they were CLOSED! You can just imagine what was going through her mind! Anyway, watch on for the amazing story on how Robert was able to think outside of the box and save the day! ? A true Les Clefs d’Or moment of you ask me!

Watch on for his incredible story. And the next time you are wondering if the concierge can help you with whatever question or dilemma you have, just ask! We’ve likely had the question before, but more so, we can help! ??


Video by Nino D. Gordeli

Lashes by Maud’s of Beverly Hills

Special thanks to:

Les Clefs d’Or USA

Omni Hotel San Diego

Les Clefs d’Or International

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