Behind the Desk: Concierge Stories with Zervando Zermeno

I absolutely love this story! t shows you that a concierge is never afraid to try something for the firs time for a guest.

It’s amazing what we, as concierge, do to make the best experiences for our guests. Loved this story that Zervando Zermeño, Concierge of Sofitel Los Angeles at Beverly Hills shared. In a last minute request to assist in a proposal, he learned how to make swans out of towels!

Zervando learned how to make a towel swan… on the fly!

They don’t teach us this in concierge school after all! ?  Thank you Z for sharing this delightful story! Be sure to say hi to Zervando the next time you’re in LA at the Sofitel Los Angeles at Beverly Hills! Maybe he’ll even make YOU a swan! ???✈️

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